Tax, Customs & Duty

VAT is included in the advertised price for UK customers

If you are outside of the UK, please call us on +44 (0)1484 854 025 (Monday to Friday, 9am 'til 5pm GMT/BST) and we will be able to provide a quote along with delivery costs.

For orders delivered to the UK

20% VAT is charged at the checkout, which is extracted from the advertised price(s). VAT is charged on postage and packing (and also extracted from the price).

Please note that the prices you see on the website including the postage and packing charge are the price you pay at the checkout.

For orders delivered to the EU

As the UK is no longer a member of the EU, you will not pay VAT on your order. Instead, you will pay your local VAT at the point of delivery.

You may also be charged on delivery duty, customs fees and local taxes if applicable.  This will vary depending on products ordered, order value and local rules. However, we are trying to offset these costs by providing low-cost delivery rates.

Please note, if you refuse or do not pay these charges, what happens next is out of our control.

If the parcel is returned to us without any additional charges, we will refund you the original cost of goods, excluding the delivery charge.

If we incur additional costs to recover the goods, this cost will be deducted from the refund value.

If we are unable to recover the goods, no refund will be given.

For orders delivered outside the UK and EU

No tax will be charged on your order.

For orders outside of the UK you will be responsible for the payment of all import duties and local taxes, as well as any additional customs clearance charges.

If you refuse or do not pay these charges, what happens next is out of our control.

If the parcel is returned to us without any additional charges, we will refund you the original cost of goods, excluding the delivery charge.

If we incur additional costs to recover the goods, this cost will be deducted from the refund value.

If we are unable to recover the goods, no refund will be given.

Brexit

As the UK is no longer part of the EU, there are some changes in how we are shipping goods to the European Union.

For all orders delivered to the EU, you will no longer pay VAT on your order. Instead, you will pay your local VAT rate at the point of delivery.

You may also be charged duty, customs fees and local taxes (if applicable) at the point of delivery.  These will vary depending on products ordered, order value and local rules.  However, we are trying to offset these costs by providing low-cost delivery rates.

VAT is included in the advertised price by default for UK customers or guest visitors. If you are outside of the UK, please call us on +44 (0)1484 854 025 (Monday to Friday, 9am 'til 5pm GMT/BST) and we will be able to provide a quote along with delivery costs.