Cancellations & Returns
Order Cancellations
We want you to be happy with your purchase! If you have any problems, please contact us and we will be happy to help.
The Consumer Contract Regulations 2013 gives you the right to cancel your order within 14 days after receiving your goods. In most cases, you can change your mind and get a full refund.
If you change your mind before we have despatched your order, we can offer you a full refund.
Order Returns
We do provide a returns service but please be aware that the packing and shipping costs are the responsibility of the sender. We regret that we cannot refund delivery charges for unwanted items. If any returned items arrive broken, we will not be able to offer a refund for those items.
For more information on faulty item returns and the process involved, please refer to our Faulty Items page.
If when your goods arrive you suspect your parcel contents are broken, then do not sign for it. Simply request for the parcel to be returned to us so that we can process your return and re-delivery as quickly as possible.
- Please contact the sales office to inform a member of staff which item(s) you wish to return and the reason. Preferably, the goods should be returned in their original packaging and, if possible, include the original packing slip. Please ensure your original order number is clearly marked on the box.
- The box(es) need to be returned to the address below.
Fairmont & Main
Unit L1, Knowle Lane
Meltham Mills, Meltham
Huddersfield
West Yorkshire
HD9 4DS - Be sure to mark the parcel with FRAGILE in a large bold letters.
Once the goods have been inspected, we will offer a refund, replacement or credit. Returns notified after 14 days will not be accepted. Returns carriage is a direct cost and cannot be refunded.
Goods must be sent back in the original condition, using the packaging used to deliver your order with sufficient protective material. Any goods received out of the original packaging, or that are returned incomplete will not and cannot be refunded.