Customer Help

Ordering

Ordering is easy. Choose from any of the options below:

1. Web - You can order and pay securely on this website.
2. Phone - You can place your order by telephone between 9:00 and 17:00 Monday to Friday. Please call +44 (0)1484 854 025.
   If you wish to place your order by telephone, please have your debit/credit card details available for checkout.
   If you are a trade or hospitality customer payment should only be made by BACS, otherwise a transaction charge of 5% will be applied to your order.
3. Email - You can email your order to us by sending to our [email protected] email address.
   Payment can be made either over the telephone or by requesting a PayPal payment link.
   If you are a trade or hospitality customer payment should only be made by BACS, otherwise a transaction charge of 5% will be applied to your order.
4. Post - You can send your order to us at the address below.
   Please include all contact and delivery details. Don't forget your telephone number and email address.
   Payment can be made either over the telephone or by requesting a PayPal payment link.
   If you are a trade or hospitality customer payment should only be made by BACS, otherwise a transaction charge of 5% will be applied to your order.

All orders are accepted subject to our Terms & Conditions.

Fairmont & Main
Unit L1, Knowle Lane
Meltham Mills, Meltham
Huddersfield
West Yorkshire
HD9 4DS

Viewing online orders

You can track your order at any time by logging in to your online account.

Updating account information

In accordance with our Terms & Conditions, you have an obligation to ensure that your details held on your account are correct and up-to-date.

Pricing

This is a retail website and all prices shown are inclusive of VAT at the appropriate rate.

We also provide different pricing to hospitality and trade customers, but these are not shown on our website.

If you are either a trade or hospitality customer, then please contact us either by email or phone and we will be able to provide a quote for your order.

Promotions

All offers, promotions, sales and incentives are subject to availability of stock and may be withdrawn at any time without prior notice.

For customers visiting our factory shop, a minimum of 10% discount is available on all of our items. However, please note that if the website currently features a sale offering a discount of greater than 10%, then that discount percentage will be the discount available (for example, if an item is 30% off on our website, then the item will be 30% off in our factory shop).

For hospitality customers, if our website sale price comes under the list price, then we will offer you the same item at the website price.

Payment

We use Klarna, Braintree and Paypal to securely process online payments for most major credit and debit cards. Payment will be taken when we process your order. We can also accept and process telephone orders. We cannot accept payment by cheque or cash.

If you are a trade or hospitality customer, we can only accept payment via BACS / Bank Transfer when placing an order over the phone or email.

Delivery

We will despatch your order promptly:

• You should receive your order within 3-5 working days for all in stock items (UK Mainland, 7-14 working days or longer otherwise).
• Exceptions for longer delivery times such as 4-7 working days will be shown in the product Details tab.

If for some reason your delivery doesn't arrive within the specified period, please contact us.

When your goods arrive, please lightly shake the parcel to ensure that it hasn't been damaged in transit. If you suspect your parcel contents are broken, then do not sign for it. Just request for the parcel to be returned to us so that we can process your return and re-delivery as quickly as possible.

Please ensure that you are available to receive your parcel as a signature is required for all deliveries. To assist us in providing an efficient service, please advise us of any access restrictions or loading/unloading issues that may be relevant.

An email will be sent to the address you provided at the time of checkout to confirm that your order has been dispatched.

A tracking number will be provided where possible to enable you to track your order. Your order will usually arrive within one to three working days following this email.

Please note: We cannot guarantee delivery within the times quoted on our website.

UK Mainland (Excluding Scottish Highlands, Northern Ireland, Remote Areas and Off Shore)

Orders below £60 have a delivery charge of £6 including VAT, orders of £60 and above have free delivery.

Scottish Highlands and Northern Ireland.

All orders have a delivery charge of £15 including VAT.

Remote Areas and Off Shore.

If you are wishing to place an order from these areas, we highly recommend calling us on +44 (0)1484 854 025 and we can provide a quote for delivery to your address for your order, otherwise all orders have a delivery charge of £33 including VAT.

The delivery charge includes an addition which is applied by the couriers known as Remote Area Surcharge and Extended Area Surcharge. Sadly, we have to pass these costs on otherwise we would be unable to deliver to these areas.

Europe

If you place an order for delivery to addresses within Europe, you will find a quotation in both the shopping basket and checkout pages.

Prices shown on our website include VAT at 20%, however this will be removed from the price when you select your delivery address and country. When you proceed through the checkout and arrive at the Payment Review page, the amount due will be shown in the Order Summary section, which will also show the product price(s) excluding taxes.

If we find that shipping charges are greatly in excess of the charged amount, we may contact you (usually via email) and confirm any additional charges that would apply to your order. You may then choose to either cancel your order and receive a full refund, or pay the additional costs and your order will be released for delivery.

Import declaration documentation will be provided with your shipment. You will be responsible for any required import duties and/or taxes for your country and/or state.

Outside of Europe

Please contact our sales team on +44 (0)1484 854 025 if you wish to place an order for delivery to addresses outside the UK and Europe.

When calling please ensure you have a list of items and their quantities for your order along with your shipping/delivery address, contact phone number and/or email address.

Our sales team will then get you an accurate shipping quote likely within the same day. Once the quote is ready we will email the details to you.

If you are then happy to go ahead with your order, then please call us back on +44 (0)1484 854 025 to provide your payment information.

Import declaration documentation will be provided with your shipment. You will be responsible for any required import duties and/or taxes for your country and/or state.

Click and Collect is now available Monday to Friday, 9:30am until 4:30pm.

To use this service, please add the items to your basket and proceed through the checkout as normal. When selecting the delivery method there will be the option for 'Collection/Pickup'. By selecting this option, the delivery charges will be zero and your order will not be despatched from our warehouse.

Our warehouse team will process and package your order for collection.

Please note that our website will send an automated despatch notification email for Click and Collect orders, but this is not a confirmation that your order is being delivered to your address.

When your order is ready, a member of our team will contact you to say that the order is ready and to arrange a suitable time for collection.

Our collection address is:

Fairmont & Main
Unit L1, Knowle Lane
Meltham Mills, Meltham
Huddersfield
West Yorkshire
HD9 4DS

Upon arrival at our premises you will be asked to show your receipt and order number that will have been emailed to you when you completed your order online. Once verified, a member of our team will supply you with your order.

If you would prefer not to order online, please email [email protected] or call us directly on +44 (0)1484 854 025 and we will be able to take your order manually.

Please do not travel to our premises unless you have been contacted by a member of staff confirming that your order is ready for collection.

If you prefer to browse before purchasing, then please see further information on our Factory Shop page.

VAT is included in the advertised price for UK customers

If you are outside of the UK, please call us on +44 (0)1484 854 025 (Monday to Friday, 9am 'til 5pm GMT/BST) and we will be able to provide a quote along with delivery costs.

For orders delivered to the UK

20% VAT is charged at the checkout, which is extracted from the advertised price(s). VAT is charged on postage and packing (and also extracted from the price).

Please note that the prices you see on the website including the postage and packing charge are the price you pay at the checkout.

For orders delivered to the EU

As the UK is no longer a member of the EU, you will not pay VAT on your order. Instead, you will pay your local VAT at the point of delivery.

You may also be charged on delivery duty, customs fees and local taxes if applicable.  This will vary depending on products ordered, order value and local rules. However, we are trying to offset these costs by providing low-cost delivery rates.

Please note, if you refuse or do not pay these charges, what happens next is out of our control.

If the parcel is returned to us without any additional charges, we will refund you the original cost of goods, excluding the delivery charge.

If we incur additional costs to recover the goods, this cost will be deducted from the refund value.

If we are unable to recover the goods, no refund will be given.

For orders delivered outside the UK and EU

No tax will be charged on your order.

For orders outside of the UK you will be responsible for the payment of all import duties and local taxes, as well as any additional customs clearance charges.

If you refuse or do not pay these charges, what happens next is out of our control.

If the parcel is returned to us without any additional charges, we will refund you the original cost of goods, excluding the delivery charge.

If we incur additional costs to recover the goods, this cost will be deducted from the refund value.

If we are unable to recover the goods, no refund will be given.

Brexit

As the UK is no longer part of the EU, there are some changes in how we are shipping goods to the European Union.

For all orders delivered to the EU, you will no longer pay VAT on your order. Instead, you will pay your local VAT rate at the point of delivery.

You may also be charged duty, customs fees and local taxes (if applicable) at the point of delivery.  These will vary depending on products ordered, order value and local rules.  However, we are trying to offset these costs by providing low-cost delivery rates.

VAT is included in the advertised price by default for UK customers or guest visitors. If you are outside of the UK, please call us on +44 (0)1484 854 025 (Monday to Friday, 9am 'til 5pm GMT/BST) and we will be able to provide a quote along with delivery costs.

Order Cancellations

We want you to be happy with your purchase! If you have any problems, please contact us and we will be happy to help.

The Consumer Contract Regulations 2013 gives you the right to cancel your order within 14 days after receiving your goods. In most cases, you can change your mind and get a full refund.

If you change your mind before we have despatched your order, we can offer you a full refund.

Order Returns

We do provide a returns service but please be aware that the packing and shipping costs are the responsibility of the sender. We regret that we cannot refund delivery charges for unwanted items. If any returned items arrive broken, we will not be able to offer a refund for those items.

For more information on faulty item returns and the process involved, please refer to our Faulty Items page.

If when your goods arrive you suspect your parcel contents are broken, then do not sign for it. Simply request for the parcel to be returned to us so that we can process your return and re-delivery as quickly as possible.

1. Please contact the sales office to inform a member of staff which item(s) you wish to return and the reason. Preferably, the goods should be returned in their original packaging and, if possible, include the original packing slip. Please ensure your original order number is clearly marked on the box.
2. The box(es) need to be returned to the address below.
   Fairmont & Main
   Unit L1, Knowle Lane
   Meltham Mills, Meltham
   Huddersfield
   West Yorkshire
   HD9 4DS
3. Be sure to mark the parcel with FRAGILE in a large bold letters.

Once the goods have been inspected, we will offer a refund, replacement or credit. Returns notified after 14 days will not be accepted. Returns carriage is a direct cost and cannot be refunded.

Goods must be sent back in the original condition, using the packaging used to deliver your order with sufficient protective material. Any goods received out of the original packaging, or that are returned incomplete will not and cannot be refunded.

Consumer Rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality during the expected life cycle of the product.

If your product develops a fault within 30 days of purchase, we'll exchange or refund.

After 30 days, we will handle all faults in accordance with the Consumer Rights Act 2015.

For detailed information of your rights, please visit citizensadvice.org.uk or call 03454 04 05 06

If you believe your product has developed a fault, please follow the procedure below so we can efficiently resolve the issue.

1. Call or email us and describe the problem. We may ask you to send photos of the fault to help us evaluate the issue.
2. It is likely we will need the product returned to us for inspection. We will discuss the best method of return if a return is required. You will be responsible for returning the product to us.
3. If after inspection a fault is confirmed, we will also refund your reasonable return postage costs, which will have been advised during step 2.
   Please note we will not refund an unnecessarily expensive return postage method, and we will not refund all international postage costs.
   If after inspection no fault is found, we will return the goods to you and you will be responsible for our reasonable postage costs.
4. The appropriate course of action will be advised in accordance with the Consumer Rights Act 2015.

Please note that issues such as: wear and tear, modification, misuse, impact damage and other such items are not considered faults.

For information on your right to return unwanted goods, please see our Cancellations & Returns page.

Looking for replacement items for either existing or discontinued products from the Fairmont & Main tableware ranges?

For existing and discontinued collections, we may be able to provide replacement individual items and/or full products dependent upon stock availability.

If you are trying to match your replacement against your existing range items (especially hand-decorated items), then please advise us of the product you already have and if possible, take a photograph so we can compare your colours against any remaining stock items.

If we do not have any stocks remaining then we recommend searching eBay and other auction websites, as some items do appear from time-to-time.

Please contact us on +44 (0)1484 854 025 during normal business hours (9am-5pm, Mon-Fri, UK time) and we will do our very best to help you find that item.

If you would rather email us, then please use our contact page and we will endeavour to email or call you back within two working days (often the same day).

Please note: Replacement lids for the Script Tea, Coffee and Sugar Store Jars are now all sold out and are no longer available.

Collecting & Using Information

Your privacy is of the highest importance to us and we promise never to disclose your personal details to any external company for mailing or marketing purposes.

Fairmont & Main Limited complies with all applicable Data Protection legislation and we treat your personal information as fully confidential.

In order to offer you the most efficient service, credit card transactions and order fulfilment is handled by reputable third-party banking and distribution organisations. They receive only the information needed to verify and authorise your card payment and to process your order. All such organisations are under a strict obligation to keep your personal information private.

Transactional Security

We understand how important it is to you that any information that you provide is stored securely. Fairmont & Main Limited maintains the highest levels of security. Our site utilises high-level TLS/SSL encryption technology and advanced security software for processing your online transactions. You can be confident that the security and privacy of your payment and personal details is taken very seriously.

Cookies

A "cookie" is a small text file stored on your computer when you visit certain web pages. We use cookies to make visiting our website easier for you by saving your preferences while you're on our site. Cookies help us to remember you when you return to our site and also to keep track of what you have in your basket. You will need to have cookies enabled in your browser to shop on our site.

You can find further information in our Cookies page.

Phishing

Phishing is the act of tricking someone into giving confidential information. One example is sending an email falsely claiming to be a legitimate company, in an attempt to get the user to send private information that could then be used for fraud or identity theft. We will never ask you to send personal details via email. Should we require such details we will ask you to telephone us. If you get an email claiming to be from Fairmont & Main Limited asking for details of this kind, please do not respond but do let us know.

Privacy Policy

You can find our full privacy policy on our Privacy Policy page.

Safety Categories

All of our ceramic tableware products come with product safety information to help ensure you make the best choice for your particular situation. There are three categories of product safety that we use, namely Dishwasher Safe, Microwave Safe, and Oven-to-Table. These categories are explored in more depth below.

Dishwasher Safe

This safety message indicates that the product is safe for use in a dishwasher, meaning that the product will not break or shatter.

Designs featuring a soft metal on-glaze decoration are safe for occasional use in a dishwasher, provided you use a low heat setting and a cleaning product designed for a softer wash, however the metal decoration is likely to fade over an extended period of time. Our on-glaze tableware collections are therefore not marked as dishwasher safe for this reason.

Microwave Safe

This safety message indicates that the product is safe for use in a microwave, meaning that the product will not shatter or break. Again, certain designs with soft metal on-glaze decoration are never safe for use in a microwave because of sparks caused by the microwaves reacting with the metal.

Note that any ceramic tableware placed into a microwave will heat the product, please allow the product to cool for a minute before serving and use caution when handling.

Oven-to-Table

This safety message is similar to the microwave safety message in that the product will not shatter or break when used in the oven. Once again, in regards to soft metal on-glaze decorated items, they should never be used in an oven otherwise the metal decoration will melt and smudge.

Note that any ceramic tableware placed into an oven will heat the product, please allow the product to cool for a minute before serving and use caution when handling.

Ceramic Materials

For a more indepth look at the ceramic materials we use, please see our Ceramic Materials page.

Images

Product images are given as a guide only and differences may be discovered upon receipt of goods. This can be due to many factors such as lighting-levels when photography takes place, adjustments made to images post-processing, as well as end-user device display levels (brightness, contrast, gamma, etc).

Products that are specifically listed as reactive-glaze display images that are the best approximation of the range at the time of photography as the nature of the product is that it features variations from piece to piece.

Descriptions

Whilst every effort is made to ensure that all product description information on this website are accurate and up-to-date, we cannot guarantee this to always be the case.

For example, the majority of product measurements (such as widths, lengths, heights, capacities and weights) are supplied by the manufacturer. If we find that any measurement is incorrect we endeavour to make the necessary changes at that time.

General Advice

If you have any questions at all regarding the item(s) you are seeking to purchase then please do not hesitate to contact our sales team on +44 (0)1484 854 025, and we will do our best to ensure you have the most accurate information for your requirements.

Please note that none of the above affects your statutory rights in any way.

General

As tableware is a natural product, all measurements are provided as a guide only, and can differ slightly from one piece to the next. This is because any variation in temperature, firing-times on individual production runs as well as across different batches can effect measurements. For example, weights can be affected by slightly more clay, increased water evaporation during firing, thickness of glaze used, etcetera. The same can be noted for any other dimension including sizes and capacities.

If you are at all unsure about the items you are selecting, please do not hesitate to contact us before placing your order.

Single Items

All our single-item products are measured in a specific way, which is detailed below. Should you require further in-depth measurements, please feel free to contact us.

Height: This measurement provides the entire height of the product, measured from the base to the top.

Width: This measurement provides the full width of the product and would include features such as spouts and handles. We commonly refer to this as the side-to-side measurement.

Depth: This measurement provides the often-called short measure, such as the diameter of the widest part of a mug, jug, teapot, etc. We commonly refer to this as the front-to-back measurement.

In respect of diameters, such as those for circular plates, the width and depth measures will be listed as the same value for each.

Product Sets

For our multiple-item products, we provide the packing dimensions where possible, but sometimes there will be none as these can change dependent upon the box sizes provided by our suppliers. In the case of measurements being supplied, these are described below, but as noted earlier, these can be subject to change per delivery.

Height: This measurement provides the full height of the delivery carton.

Width: This measurement provides the widest side of the delivery carton.

Depth: This measurement provides the shortest side of the delivery carton.

In some cases, no direct delivery dimensions can be provided, so instead individual item dimensions will be listed under Item Dimensions on the More Information tab of each product page. This is an ongoing work in progress, so if you find something that does not provide the measurements you are looking for, please let us know and we will ensure they are provided to yourself and added to the website for future reference.

How To Complain

Whilst we hope that you will never find reason to complain, we understand that things can go wrong from time to time.

If for any reason you are not satisfied with our tableware or houseware products or service, please let us know about it.

Please send a new email with a subject heading of 'Complaint' to [email protected].

Please include the reasons for your complaint and any other relevant information that will help us investigate further.

Your email will be forwarded on to an appropriate member of the management team for review.

All complaints will be responded to in a timely manner.

Business Customers

Please note that these terms are supplementary to our normal trading terms that apply to businesses and trade customers. A copy of these may be requested from our sales office.

1.   The contract between us

1.1   These are the conditions under which we, Fairmont & Main Limited (company number 02931622) deal with you, our customer, for sales made by us to you through our website, or otherwise than at our premises. Please read these terms and conditions carefully before placing your order, in particular condition 4 (your rights to cancel) and condition 7, which deals with our liability to you. If you have any questions about the terms and conditions, please contact us before you place your order by using our contact page or by telephoning us.

1.2   You can only use our website to purchase goods after you have registered with us, which you will be asked to do on the first occasion that you place an order. You must not impersonate any other person nor use a false name when you do so, and you will warrant to us that the personal information which you give us both when you register and subsequently is true, accurate and complete. If any of your personal information changes at any time, you should let us know those changes using our contact page or by telephoning us or by updating your details from within your on-line account.

1.3   If any of the personal information which you provide to us is inaccurate or if you allow any other person to access our website using your personal information or you breach these terms, and conditions in any way, and we suffer loss as a result, you will indemnify us against that loss.

1.4   We must receive payment of the whole of any price for the goods which you intend to order before your order can be accepted. Once you place your order we will send you a confirmatory e-mail providing details of your order to the e-mail address which you provide in the order form. This confirmatory e-mail is not our acceptance of your order. Your order will not be accepted by us until full payment for the goods has been received by us. We will confirm that your order has been accepted by sending you an e-mail. It is this e-mail and our acceptance of your order which brings into existence a legally binding contract between us.

1.5   We reserve the right to reduce or withdraw (fully or partially, temporarily or permanently) any part of our website and/or to vary these terms and conditions at any time. You should read these terms and conditions every time you place an order to ensure that you are aware of any such change.

2.   Goods to be supplied

2.1   We will supply to you the goods described on the order form that you submit to us. Details of the goods are set out in our website.

3.   Price

3.1   The price payable for the goods that you order are set out in our website and will be confirmed in the e-mail which we send you under condition 1.4.

3.2   You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our applicable delivery charges and information relating to the delivery are set out in our website.

4.   Rights for you to cancel your contract

4.1   You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the goods. You do not need to give us a reason for cancelling your contract nor will you have to pay any penalty.

4.2   You have a right to ask us to allow you to cancel your contract with us at any time if your payment card has been fraudulently used by a third party to make the order. You must provide us with such evidence of that fraud as we reasonably require.

4.3   To cancel your contract you must notify us in writing.

4.4   If you receive the goods before you cancel the contract between us under condition 4.1 then you must send the goods back to us at your own cost and risk. You are advised to obtain proof of posting from the Post Office (or whichever delivery firm you use). If you cancel the contract but we have already arranged for the goods to be delivered, you must not unpack the goods when they are received by you and you must send the goods back to us at our contract address at your own cost and risk as soon as possible.

4.5   Once you have notified us that you are cancelling the contract between us, any sum debited by us from your payment card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition in which they were delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct any costs of recovering the goods which we incur from the amount to be re-credited to you.

4.6   Please note you will not be able to cancel the contract between us if it is in respect of goods specifically manufactured to your order and the manufacture of those goods has been commenced.

5.   Cancellation by us

5.1   We reserve the right to cancel the contract between us if:

5.1.1     we do not have enough stock to be able to deliver the goods you have ordered;

5.1.2     we do not deliver to your area; or

5.1.3     one or more of the goods you ordered was listed at an incorrect price due to an error on our website or an error in the pricing information received by us from our suppliers.

5.2   If we cancel the contract between us pursuant to clause 5.1, we will notify you as soon as possible of that cancellation and re-credit to your account any sum which we have already debited from your payment card as soon as possible and, in any event, within 30 days of cancellation.

6.   Delivery of goods to you

6.1   We will deliver the goods ordered by you to the address you give us for delivery with your order.

6.2   Delivery will be made as soon as possible after your order is accepted.

6.3   We aim to deliver the goods which you order to you:-

6.3.1     for deliveries within the UK, within [5] working days from the date your order is accepted;

6.3.2     for international deliveries, within [21] working days from the date your order is accepted.

However, if we fail to deliver the goods in question within those timescales, you will not be entitled to cancel the contract as a result unless condition 7.2 applies. In particular, we will not be liable for any delays in deliveries due to the customs and import procedures of the country of delivery, or any failure by you to obtain the necessary licences, clearances or consents for us to export or import the goods. You will be responsible for the payment of any import duty or such other tax or duty or other payments which might be necessary, and we will not be responsible to you for any delay in delivery caused by your failure to do so.

6.4   You will become the owner of the goods you have ordered when they have been delivered to you. We will be the owner until that point. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.

7.   Liability

7.1   If the goods we deliver are not what you ordered or are damaged or defective or the wrong number of goods is delivered, you must let us know in writing (or by e-mail) at our contact address of the problem within 10 working days of the delivery of the goods. If you do not let us know, you cannot return the goods to us.

7.2   If you do not receive goods ordered by you within 30 days of the date on which you ordered them, you must let us know in writing (or by e-mail) at our contract address about the problem within 40 days of the date on which you ordered the goods. If you do not let us know, you cannot return the goods to us.

If you notify us of a problem under this condition, we shall, at your option:

7.2.1     deliver the correct quantity of goods to you;

7.2.2     deliver replacement goods (where the goods are damaged or defective); or

7.2.3     refund to you the amount paid by you for the goods in question in whatever way we choose.

7.3   Subject always to clause 7.5 and unless the law provides otherwise, we will not be responsible for any loss of profits, business or goodwill (or similar loss) which you may suffer because of any problem about which you notify us under this condition and we shall have no responsibility to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 7.2.3.

7.4   You must observe and comply with all of the regulations and legislation of the country of delivery which apply to that delivery including obtaining all necessary customs, import or other permits, licences or consents and/or paying any import duty (or such other payment which may be necessary). The import or export of our goods to you may be prohibited by certain national laws. We make no statement and accept no responsibility in respect of whether or not the export or import of the goods you purchase is so prohibited.

7.5   Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under any laws or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury caused by our negligence.

8.   Notices

Unless otherwise stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address and all notices from us to you will be sent by us to the e-mail address which you provide to us with your order.

9.   Complaints

9.1   If you have any complaints about the goods or any aspect of the way we have dealt with you the complaint should be made in writing to our contact address.

9.2   We will investigate any complaint you make as soon as we are able and in any event we will respond to your complaint in writing or by e-mail within 30 days of receiving your complaint.

10. Events beyond our control

10.1.   We shall have no responsibility to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, among other possibilities, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, adverse weather conditions, flood, fire, explosion or accident.

11.   Invalidity

11.1.   If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) then the remaining terms and conditions will remain enforceable and still apply.

12.   Privacy

12.1   You acknowledge and agree to be bound by the terms of our privacy policy which is set out in our website and can be accessed by following the link from the home page of our website.

12.2   We will take reasonable care, so far as we are able, to keep your personal information (including your payment details) secure, but (unless we or our employees, agents or representatives are negligent) we will not be liable for any loss you suffer as a result of any of your information being accessed by any unauthorised third party.

12.3   We cooperate on data-sharing with payment providers including Paypal, Braintree, and Klarna; complying with all applicable laws.

13.   Intellectual Property

13.1   All and any documents, data or other materials (and the copyright, design right or other intellectual property in them) either provided by us to you in the sale of goods by us to you or subsisting in our website or contained in any e-mails which we send you shall remain our property and no part of it may be produced by you without our prior written consent or utilised for any purpose save that contemplated by any contract between us. If you receive any confidential information about us, you must keep it confidential at all times.

14.   Third parties

14.1   Except for us and our affiliates, directors, employees or representatives and you, no person has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract made between us and you.

14.2   We may provide links to websites operated by third parties from our website. If you choose to access these websites, you do so at your own discretion and at your own risk. You acknowledge that we are not responsible for the content of any of these websites, do not endorse them and are not responsible for any privacy policies in operation in relation to such websites nor the basis upon which goods or services may be offered for sale on them. We will not therefore be liable for any loss or damage which you or others may suffer or incur as a result of any use of such websites.

15.   Governing law

15.1   The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have non-exclusive jurisdiction to resolve any disputes between us.

16.   Entire agreement

16.1   These terms and conditions, together with our current website prices, details of goods, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf alters or supersedes these terms and conditions or is an authorised representation about the nature or quality of any goods offered for sale by us.