Welcome to Fairmont & Main Ltd. — Creative Tableware, Housewares & Giftware.

Please note: We are moving premises, orders may take a little longer than usual to process. We appreciate your understanding during this period.

Customer Service

Introduction

This is a retail website and all prices shown are inclusive of VAT at the appropriate rate.

We also offer a gift list service for weddings, anniversaries and other special occasions, simply call our sales team for more details.

Our sales team is available Monday to Friday, 9:00am to 5:00pm (UK time).

For sales enquiries and assistance, please call +44 (0)1924 848 300, e-mail sales [at] fairmont [dot] co [dot] uk, or use our contact form.

Fairmont & Main Limited is a UK registered company.


Ordering

All orders are accepted subject to our Terms & Conditions.

Ordering is easy. Choose from any of the options below:

  1. Web - You can order and pay securely on this website.
  2. Phone - You can place your order by telephone between 9:00 and 17:00 Monday to Friday. Please call +44 (0)1924 848 300.
    If you wish to place any order by telephone, please have your credit card details available for checkout.
  3. Post - You can send your order to us at the address below.
    Please include all contact and delivery details. Don't forget your telephone number and email address.

Fairmont & Main Ltd., Jubilee Park, Jubilee Way, Grange Moor, West Yorkshire, WF4 4TD, ENGLAND


Payment, Pricing & Promotions

Pricing & Promotions

All offers, promotions, sales and incentives are subject to availability of stock and may be withdrawn at any time without prior notice.

Payment

We use Card Save and Paypal to securely process on-line payments for most major credit and debit cards. Payment will be taken when we process your order. We can accept and process telephone orders and orders via post. Where payment is made by cheque, please allow sufficient time for your cheque to clear.


Shipping & Delivery

UK Mainland (Excluding Remote Areas and Off Shore)

FREE DELIVERY on all orders £50.00 and over.

For orders up to £49.99 there is a delivery charge of £6.00

Northern Ireland, Eire, Highlands, Grampian & Tayside.

FREE DELIVERY on all orders £150.00 and over.

For orders up to £149.99 there is a delivery charge of £15.00

Europe & Overseas

Please contact our sales team on +44 (0)1924 848 300 if you wish to place an order for delivery to addresses outside the UK.

Delivery

We will despatch your order promptly: You should receive your order within 3-5 working days for all in stock items. If for some reason your delivery doesn't arrive within 7 working days, please contact us.

When your goods arrive, please lightly shake the parcel to ensure that it hasn't been damaged in transit. If you suspect your parcel contents are broken, then do not sign for it. Just request for the parcel to be returned to us so that we can process your return and re-delivery as quickly as possible.

Please ensure that you are available to receive you parcel as a signature is required for all deliveries. To assist us in providing an efficient service, please advise us of any access restrictions or loading/unloading issues that may be relevant.

An email will be sent to the address you provide at the time of checkout to confirm that your order has been dispatched.

A tracking number will be provided where possible to enable you to track your order. Your order should arrive the next working day following this email.

Please note: We cannot guarantee delivery within the times quoted on our website.


Returns & Replacements

See our replacements and discontinued products page for more information on getting hold of replacement items.

If when your goods arrive you suspect your parcel contents are broken, then do not sign for it. Simply request for the parcel to be returned to us so that we can process your return and re-delivery as quickly as possible.

  1. Please contact the sales office to inform a member of staff which item(s) you wish to return and the reason. They will provide you with a returns number which need to be clearly marked on the box.
  2. The box(es) need to be returned to the address below.

Fairmont & Main Ltd., Jubilee Park, Jubilee Way, Grange Moor, West Yorkshire, WF4 4TD, ENGLAND

Once the goods have been inspected, we will offer a refund, replacement or credit. Returns notified after 3 days will not be accepted. We regret carriage is a direct cost and cannot be refunded.

Goods must be sent back in the original, undamaged packaging with sufficient protective material. Any goods received out of the original packaging, or that are returned incomplete will not and cannot be refunded.

Please mark any boxes FRAGILE in a large bold letters.


Viewing Orders

You can track your order at any time by logging in to your on-line account.


Updating Account Information

In accordance with our Terms & Conditions, you have an obligation to ensure that your details held on your account are correct and up-to-date.


Privacy & Security

Collecting & Using Information

Your privacy is of the highest importance to us and we promise never to disclose your personal details to any external company for mailing or marketing purposes.

Fairmont & Main Ltd. complies with all applicable Data Protection legislation and we treat your personal information as fully confidential.

In order to offer you the most efficient service, credit card transactions and order fulfilment is handled by reputable third-party banking and distribution organisations. They receive only the information needed to verify and authorise you card payment and to process your order. All such organisations are under a strict obligation to keep your personal information private.

Transactional Security

We understand how important it is to you that any information that you provide is stored securely. Fairmont & Main Ltd. maintains the highest levels of security. Our site utilises high-level SSL encryption technology and advanced security software for processing your on-line transactions. You can be confident that the security and privacy of your payment and personal details is taken very seriously.

Cookies

A "cookie" is a small text file stored on your computer when you visit certain web pages. We use cookies to make visiting our website easier for you by saving your preferences while you're on our site. Cookies help us to remember you when you return to our site and also to keep track of what you have in your basket. You will need to have cookies enabled in your browser to shop on our site.

Phishing

Phishing is the act of tricking someone into giving confidential information. One example is sending an email falsely claiming to be a legitimate company, in an attempt to get the user to send private information that could then be used for fraud or identity theft. We will never ask you to send personal details via email. Should we require such details we will ask you to telephone us. If you get an email claiming to be from Fairmont & Main Ltd. asking for details of this kind, please do not respond but do let us know.

Privacy Policy

Our full privacy policy can be found here.